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Aim for Understanding when Communicating

Published Friday, January 01, 2010

We don't worry enough about being misunderstood. Research indicates that people really are not paying attention much of the time, and when they are, they tend to skew what they hear to fit already-held beliefs and expectations. I became aware of this when I was 17. A friend and I were on our way from Vincennes, Ind., to New Orleans when my Corvair van threw a rod near Sebree, Ky. We didn't have much money, but a nice man with a used car lot gave us an old mail truck for the Corvair and some cash. A tall ...

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