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Add Communication and Stir

Published Friday, August 01, 2003

There is a degree of socialization that occurs in every business environment. Some people pick up signals and adjust to cultural norms quickly; others do not. People who don't adjust are usually called “low self-monitors” — meaning they are not paying attention to subtle signals of approval and disapproval from the group. In the past, companies hid people who lacked appropriate communication skills. Today, with our emphasis on quality management, each employee needs to see everyone he or she comes in contact with as an external or internal customer. Companies have always known they needed careful, polite interaction ...

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